Refund and Returns Policy

Refund and Returns Policy

Online Returns

General Conditions Applicable to Returns

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked” free-returns policy which allows you to return delivered items to us for any reason up to 7 days after the delivery of your Order, free of charge. In order to qualify for a refund, all items must be returned to us within 7 days of Order receipt with the following conditions: Otherwise Please note, beauty items, grooming items cannot be returned.

Returns Process

Items can be returned by arranging collection from your delivery address by either: contacting us by calling our +971555091608 or logging into the My Account/Order History section of the Website. Refund Process
Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).

Your refund will be processed via the following methods: Delivery payments are refunded as store credit. Item

Return Policies

Damaged Goods and Incorrectly-Fulfilled Orders

If you receive an item that is damaged or not the product you ordered, please arrange for return of the item to us using the Returns Process above. The item must be returned in the same condition you received it in within 7 days of receipt to qualify for a full refund. Where applicable, the refund will include the original Order delivery charges, cash-handling fees, taxes and any duties. Replacements may be available depending on stock. If an item has a manufacturing defect, it may also benefit from a manufacturer’s defects warranty. We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.